Contact Us and FAQ

We try to answer every email in less than 12 hours.

Frequently asked questions

Shipping back to us

Before shipping back please make sure you contact our customer service to receive instructions. A package sent incorrect may be held by the Israeli custom.

Our customer service details are just above.

Shipping:

Do you ship to all countries?

We ship to all countries.

Can I track my order?

The EMS shipping can be tracked. The registered shipping shows only the sending date and cannot be tracked.

What do you do if my package is lost?

We will file a lost package report to Israeli post service and if they confirm the lost we will ship your order again.

Payments Money back guarantee:

What type of payment do you accept?

We accept credit card, Paypal payment (which include e-checks), Bank transfer and western union payment. For more details on bank transfer and western union payment, please write to info@the-creation-story.com

If I decide I don’t like the item, can I return it and be refunded?

Yes!

Do you give full money back guarantee?

We give full money back guarantee including the shipping cost to you. We do not pay for the shipping cost back to us.